Refund and Cancellation Policy

When a User purchases lead credits, a lead pack, a subscription or any other ClosR service, the User purchases the right to access the relevant digital functionality made available under that product in accordance with the then-current rules of the ClosR platform.

A lead credit ordinarily enables an eligible User to unlock access to one prospective customer opportunity where that opportunity remains available and the applicable unlock process is successfully completed.

A lead credit does not constitute ownership of a customer. A lead credit does not provide any proprietary right over a customer. A lead credit does not guarantee exclusive access to a customer unless ClosR expressly and specifically identifies that particular customer opportunity as exclusive.

The commercial value received by the User is the ability to access information and functionality through ClosR. The User is not purchasing a guaranteed result.

Once the relevant customer information has been successfully made available to the User following an unlock, the digital service associated with that lead credit will ordinarily be considered supplied.

ClosR may offer packages described as, for example, “20 Leads”, “50 Leads”, “100 Leads”, “20 Lead Credits”, “50 Lead Credits”, “100 Lead Credits” or by similar terminology.

Such terminology represents the number of platform credits added to the User’s account. It does not mean that ClosR promises to independently deliver that exact number of customers matching every requirement of the User within any particular period.

Lead availability depends on actual customer demand and numerous marketplace variables, including geography, customer budget, property type, market conditions, seasonality, property availability, broker inventory, search behaviour and the number of other marketplace participants.

A User may choose whether to unlock an available opportunity. The purchase of credits therefore provides access rights and not a guaranteed stream of customers.

The fact that a User does not find enough leads that the User personally considers commercially desirable does not create a right to cancel or refund the purchased lead pack.

Unless ClosR expressly agrees otherwise in writing, all paid lead credits purchased through ClosR remain valid for one year from the date of purchase.

For the purposes of this Policy, the one-year validity period means twelve months commencing on the date on which the relevant credits are successfully credited to the User’s ClosR account.

Any unused credits remaining after expiry of the applicable validity period may automatically expire and cease to be available for use.

Expired lead credits have no cash value and cannot be converted into money, withdrawn, refunded, transferred or redeemed.

The User is solely responsible for monitoring the validity and usage of the User’s lead balance.

ClosR may, at its sole discretion, extend the validity period of certain credits as a goodwill measure, promotional benefit or commercial accommodation. Such an extension does not create any contractual right to a future extension and does not alter the validity period generally applicable to other Users.

Except where required by applicable law, all purchases are final.

ClosR does not ordinarily permit cancellation of a completed purchase.

ClosR will not ordinarily provide a full or partial cash refund merely because the User changes their mind after purchase.

The same rule applies if the User later determines that ClosR is unsuitable for their particular business model, changes business areas, ceases acting as a broker, reduces their sales team, stops operating, changes employment, moves to another platform, changes strategy, no longer has suitable inventory or otherwise ceases to require the purchased service.

Users are responsible for reviewing the relevant package, price, quantity, tax treatment, validity period and functionality before completing payment.

ClosR does not provide any express or implied guarantee regarding the subjective or commercial “quality” of a lead.

The value of a prospective customer depends upon circumstances specific to each User. The same customer may be highly relevant to one broker and less relevant to another based on inventory, location coverage, pricing, brokerage terms, responsiveness, negotiation ability, property access and other factors.

Accordingly, a User’s subjective dissatisfaction with the attractiveness, quality or value of a lead does not create a refund entitlement.

ClosR, BedR or associated services may use expressions such as “verified customer”, “phone verified”, “requirement confirmed”, “AI-confirmed”, “qualified lead” or similar terminology.

Such terminology refers only to the relevant process carried out by ClosR or BedR at or around the relevant time.

For example, the customer may have verified a telephone number, spoken with an artificial-intelligence calling agent, spoken with a representative, submitted requirements, responded through WhatsApp or otherwise provided information regarding their property search.

A verification or qualification process does not constitute a warranty by ClosR that the customer will remain interested, respond to a broker, complete a transaction, provide accurate information in every respect or satisfy any particular broker’s requirements.

No refund, cash reimbursement or automatic lead-credit restoration is due merely because a customer does not answer a telephone call.

The same applies if the customer does not respond to WhatsApp, SMS, email or another form of communication.

A customer may answer an initial call and later stop responding. A customer may delay communication. A customer may decline a call. A customer may block a User. A customer may prefer another communication channel. A customer may decide not to communicate with the User.

These events do not automatically mean that the customer information originally provided was invalid.

Customer responsiveness is outside ClosR’s control and is an ordinary commercial risk associated with real-estate lead acquisition.

ClosR does not guarantee that any lead will convert.

No refund is due because a customer does not schedule a property visit.

No refund is due because a customer schedules a visit and subsequently cancels or fails to attend.

No refund is due because the customer attends one or more visits but does not transact.

No refund is due because negotiations fail.

No refund is due because a property owner declines the customer.

No refund is due because the customer rejects the broker’s inventory.

No refund is due because the customer decides not to rent or purchase a property.

No refund is due because the customer selects another property, broker, platform or source.

The User expressly understands that the service provided by ClosR is access to an opportunity rather than guaranteed conversion of that opportunity.

ClosR does not guarantee that a User will earn brokerage, commission or any other amount from a customer.

ClosR does not determine the amount of brokerage that a User charges.

ClosR does not guarantee that a customer will agree to a broker’s requested brokerage.

ClosR does not collect or enforce brokerage obligations between a broker and a customer unless a separate written product arrangement expressly provides otherwise.

A customer’s refusal or failure to pay brokerage does not create any refund obligation on ClosR.

Unless expressly identified otherwise, Leads provided through ClosR should not be assumed to be exclusive.

A customer may communicate with multiple brokers.

A customer may independently use BedR, other property portals, social media, referrals, property owners or other channels during the same property search.

A User is not entitled to a refund merely because another broker contacted a customer first, responded faster, possessed a more suitable property, arranged a visit earlier or completed the transaction.

Competition for genuine customers is part of the marketplace in which the User operates.

A prospective customer may independently identify or contact a property owner.

ClosR does not guarantee that every customer will complete a transaction through the broker who unlocked them.

Accordingly, a customer dealing directly with an owner does not create an automatic right to refund or lead-credit restoration.

Customers commonly consider multiple properties simultaneously.

A customer may enquire about several properties through BedR or other platforms.

A customer may communicate with several brokers at the same time.

The existence of multiple enquiries does not mean the customer is invalid and does not create any refund entitlement.

Customer requirements may change at any time.

A customer may change their budget, preferred localities, property type, configuration, move-in date, furnishing preference, occupancy requirement, tenant category, number of occupants, parking requirement, pet requirement, deposit expectation or other criteria.

Information that was true when the customer was qualified may subsequently become outdated because the customer changed their mind or circumstances.

Such a change does not mean that ClosR failed to provide the original service.

A customer may postpone relocation, extend their move-in timeline, temporarily suspend their property search or decide to resume searching at a later date.

Such a change does not automatically invalidate the lead.

No refund is due merely because the customer’s timeline becomes longer than originally stated.

Unless a specific ClosR service expressly provides otherwise, ClosR does not perform financial underwriting or guarantee the financial capacity of prospective customers.

No refund is due because a customer cannot afford a property, refuses a deposit, fails to satisfy an owner’s income requirements, cannot provide employment documentation, cannot arrange funds or fails another financial criterion.

Property owners retain discretion over whether to proceed with a prospective customer, subject to applicable law.

ClosR does not control an owner’s decision regarding customer profile, documentation, household composition, employment, duration of stay, commercial terms or other matters.

An owner’s refusal to proceed with a customer does not create a refund right against ClosR.

Property availability changes frequently.

A property may become rented, reserved, withdrawn or otherwise unavailable after a customer has expressed interest.

Where the prospective customer remains interested in alternative properties, the underlying customer opportunity may continue to have commercial value.

Accordingly, unavailability of one property does not automatically make a Lead invalid and does not create an automatic refund entitlement.

Users are responsible for ensuring that property information uploaded to ClosR remains accurate and current.

Where a User’s own stale, inaccurate or incorrectly classified inventory causes an irrelevant match, the resulting unlock will not be refundable on that basis.

The User is responsible for maintaining accurate inventory and availability information.

Users may identify localities, markets, property categories or other areas in which they operate.

If a User incorrectly configures those preferences and subsequently receives or unlocks an opportunity that the User does not actually service, the resulting unlock will not ordinarily be refunded.

A User may unlock a genuine customer and later discover that the User does not have an appropriate property available.

ClosR is not responsible for a User’s inventory coverage.

The absence of suitable inventory does not make the customer invalid and does not create a refund entitlement.

Real-estate enquiries can be time sensitive.

A customer may transact quickly after beginning a property search.

Users are therefore expected to contact customers promptly after unlocking them.

If a User delays contacting the customer and the customer becomes unavailable, selects another broker or stops searching, no refund is due merely because the User did not contact the customer quickly enough.

ClosR is not responsible for the User’s internal sales operations.

No refund will be due because a salesperson failed to call a Lead, failed to follow up, forgot about the Lead, communicated poorly, left the User’s organisation, mishandled a customer or failed to arrange a visit.

ClosR may implement technology intended to prevent a User from being charged repeatedly for the same customer within a defined active-search period.

Such technology is subject to technical and operational limitations.

A person may legitimately become a new opportunity if that person begins a materially different property search, resumes searching after a significant period, uses different contact information, submits a new requirement or otherwise begins a new transaction cycle.

ClosR may determine whether a particular customer record constitutes a duplicate for credit purposes.

Where ClosR determines that the same User was incorrectly charged twice for the same customer as a result of a platform error, ClosR may restore the relevant credit.

The ordinary remedy for such an issue will be restoration of a lead credit and not a cash refund.

ClosR may investigate where a User credibly reports that the telephone number provided for an unlocked customer is objectively non-existent, materially incorrect or technically unusable as a result of a ClosR system error.

The mere fact that a customer does not answer a valid telephone number is not the same as the number being invalid.

Where ClosR independently confirms a genuine technical defect in the customer contact information existing at the time of unlock, ClosR may, at its discretion, restore the relevant lead credit.

Unless applicable law requires otherwise, such a restoration will ordinarily be provided as account credit rather than cash.

If a customer credibly states that they never registered, made an enquiry, submitted a requirement or authorised the relevant property-search activity, ClosR may investigate the matter.

The Company may review OTP records, registration records, enquiry history, call recordings, stored transcripts, qualification records, system logs, website events, WhatsApp interactions and other information reasonably available to it.

Where the Company determines that the customer record arose from a genuine platform error, ClosR may provide an appropriate credit adjustment.

A customer simply forgetting an earlier enquiry or later changing their mind does not automatically make the original Lead invalid.

Where a customer has participated in a BedR or ClosR qualification call, the Company may maintain recordings, transcripts and summaries of such calls in accordance with its Privacy Policy and applicable law.

Where a lead dispute concerns what the customer stated during qualification, ClosR may review the stored recording, transcript, summary and related system records when determining whether an adjustment is appropriate.

The User accepts that such records may be used by ClosR for internal dispute-resolution and verification purposes.

ClosR may take reasonable steps to confirm information provided by customers.

However, ClosR does not independently investigate every statement made by a customer.

A customer may provide incomplete, incorrect, imprecise or subsequently outdated information.

Qualification therefore improves the information available to a broker but does not transform customer statements into warranties made by ClosR.

Where ClosR chooses to approve a reported Lead issue, the default remedy will ordinarily be restoration of one or more lead credits to the User’s account.

Such restoration permits the User to access another eligible customer opportunity.

Lead-credit restoration does not constitute a cash refund.

ClosR may determine, after reviewing the circumstances, whether no adjustment, partial adjustment, full credit restoration or another commercial resolution is appropriate.

ClosR may issue goodwill, promotional or discretionary credits to a User.

Any such credit is voluntary and does not constitute an admission of fault or legal liability.

The granting of a goodwill credit in one instance does not create any obligation to grant a goodwill credit in another instance.

Free credits, trial credits, bonus credits, referral credits, promotional credits and goodwill credits have no cash value.

They cannot be withdrawn or redeemed for money.

They may be subject to separate conditions, restrictions and validity periods.

ClosR may remove promotional credits that were issued in error, acquired through abuse or granted subject to conditions that were not satisfied.

A subsequent promotion or price reduction does not entitle an earlier purchaser to a refund of the difference.

Similarly, a subsequent increase in price will not ordinarily alter the price of a package already purchased.

Promotional packages may be subject to additional terms displayed at the time of purchase.

If ClosR introduces paid subscriptions or recurring plans, the applicable checkout page or commercial terms will identify the relevant billing period.

Where a subscription renews automatically, cancellation will ordinarily prevent future renewal but will not create a refund for the current billing period already purchased, except where applicable law requires otherwise.

ClosR may enter into separate arrangements with agencies, high-volume Users, enterprises or strategic partners.

Where a separately accepted written commercial agreement contains refund or cancellation terms that conflict with this Policy, the specific written commercial agreement will govern the relevant transaction to the extent of the conflict.

Unless expressly stated otherwise, fees paid under a custom agreement remain non-refundable.

If a User is charged more than once for the same purchase as a result of a genuine payment-processing error, the User should contact ClosR at contact@bedrindia.com.

ClosR may investigate the relevant transaction references and payment records.

Where a duplicate payment is confirmed, the duplicate amount may be reversed or refunded to the original payment method where technically possible.

Correction of an unintended duplicate charge does not alter the general no-refund rule applicable to correctly processed purchases.

A transaction may occasionally appear unsuccessful on ClosR while the User’s bank or payment application temporarily displays a debit.

Such transactions may be subject to automatic reconciliation and reversal through the relevant payment gateway, bank, card network or UPI system.

ClosR does not control third-party banking settlement timelines.

Users may contact contact@bedrindia.com where a failed transaction is not automatically reversed within the applicable banking period.

Users are responsible for confirming the package selected before completing payment.

Accidentally selecting a larger package, a different package or an incorrect quantity does not automatically create a right to cancellation after payment.

Where a package has not been used, ClosR may, entirely at its discretion, consider whether an account adjustment is commercially appropriate.

ClosR is not contractually obligated to provide such an adjustment unless applicable law requires otherwise.

Prices may be displayed as inclusive or exclusive of applicable taxes as indicated during checkout.

GST and other applicable taxes will be handled in accordance with applicable law.

Where a refund is mandatorily required, the tax treatment of that refund will be processed in accordance with applicable tax requirements.

Users are responsible for providing correct billing, GST and business information.

A request to modify invoice information does not ordinarily permit cancellation of an otherwise completed purchase.

ClosR may make invoice corrections where permitted by applicable tax and accounting rules.

ClosR may temporarily restrict an account while investigating suspected fraud, customer complaints, security concerns, misuse of data, Terms violations or other issues.

Temporary restriction during a bona fide investigation does not automatically create a right to refund.

Where the account is subsequently restored, eligible unused credits may become accessible again, subject to their validity period.

Where ClosR terminates an account because of fraud, deliberate submission of fake properties, misuse of customer data, abusive behaviour, payment circumvention, scraping, impersonation, illegal activity, repeated Terms violations or other material misconduct, unused credits may be cancelled without refund to the fullest extent permitted by applicable law.

A User may stop using ClosR at any time.

Voluntary discontinuation or closure of the User’s account does not create a right to convert unused credits into cash.

Users who wish to obtain the benefit of purchased credits should use eligible credits before voluntarily closing their account and before expiry of the applicable one-year validity period.

ClosR may change the design, functionality, lead-allocation system, matching logic, qualification process, marketplace rules, number of brokers able to unlock a particular Lead, website layout or other operational features over time.

Reasonable evolution of the platform does not create a refund right merely because a User preferred the previous version.

ClosR may occasionally become unavailable because of maintenance, software updates, hosting outages, network failures, security incidents, third-party failures or other operational circumstances.

Temporary interruption does not ordinarily create a refund right.

If a prolonged failure materially prevents supply of a paid service, ClosR may provide the remedy required by applicable law and may, where appropriate, provide an extension or account adjustment.

WhatsApp is a communication channel and should not be treated as the sole mechanism for accessing ClosR.

A WhatsApp alert may be delayed, blocked, fail to deliver or be affected by third-party provider restrictions.

Failure to receive a WhatsApp notification does not automatically create a refund right where the underlying opportunity or ClosR account remains accessible.

ClosR may depend on external payment processors, WhatsApp providers, telephony companies, cloud infrastructure, mapping providers, analytics providers and other technology vendors.

Failures or delays attributable to such third parties do not automatically create a right to refund where the underlying purchased service has otherwise been supplied.

ClosR reserves the right to investigate suspicious or repeated refund requests.

Submitting fabricated evidence, falsely claiming that a genuine customer number is invalid, deliberately misrepresenting interactions with a customer or otherwise attempting to obtain improper replacement credits may constitute a breach of the ClosR Terms and Conditions.

ClosR may suspend or terminate accounts involved in refund abuse.

Users who believe a charge is incorrect are encouraged to contact ClosR at contact@bedrindia.com before initiating a payment dispute.

Where a User initiates a chargeback after receiving or consuming the relevant service, ClosR may provide the payment processor or financial institution with relevant records, including payment records, account history, lead-credit issuance, unlock activity, customer-access records and other evidence demonstrating supply of the service.

A fraudulent or abusive chargeback may result in restriction or termination of the User’s account.

Nothing in this clause prevents a User from exercising a payment or statutory remedy that cannot legally be restricted.

Where a User believes that a billing error occurred or that a refund is required under applicable law, the User may contact:

Email: contact@bedrindia.com

The User should provide sufficient information to identify the account, payment, date, amount, transaction reference and reason for the request.

ClosR may request supporting documents or additional information.

Submitting a request does not mean that the request has been approved.

When evaluating a complaint, ClosR may review relevant records including account information, website activity, customer qualification information, call recordings, transcripts, call summaries, timestamps, enquiry records, lead unlock records, payment records, property information, WhatsApp interactions and system logs.

ClosR may contact the relevant customer where appropriate.

The User agrees that such records may be considered when determining whether the paid digital service was supplied and whether any discretionary account adjustment is appropriate.

Where a cash refund is expressly required by applicable law or otherwise approved by ClosR, the Company will ordinarily attempt to return the amount to the original payment method.

Actual processing time may depend on banks, card networks, UPI providers or payment processors.

ClosR cannot guarantee the time taken by a third-party financial institution to reflect an approved refund.

Nothing in this Policy is intended to exclude, waive or restrict a right or remedy that cannot lawfully be excluded, waived or restricted.

Where applicable law mandatorily requires ClosR to provide a refund, reversal, re-performance or other remedy despite the provisions above, ClosR will comply with that requirement.

All remaining provisions of this Policy will continue to operate to the fullest extent permitted by law.

ClosR may revise this Policy as its products, marketplace model, pricing or legal obligations evolve.

The updated version will be published on the ClosR website with a revised “Last Updated” date.

Changes will ordinarily apply prospectively unless applicable law permits or requires another approach.

Questions, complaints or disputes regarding purchases, refunds or billing may be directed to:

BedR Realcon Private Limited
Grievance Officer: Shlok Mittal
Email: contact@bedrindia.com
Registered Office: E-1/79, Arera Colony, R.S. Nagar, Huzur, Bhopal, R.S.Nagar, Huzur, Bhopal-462016, Madhya Pradesh

ClosR will review grievances in accordance with applicable law.