Terms and Conditions

ClosR is intended primarily for real-estate brokers, property consultants, agents, channel partners, property professionals, brokerage businesses and other persons lawfully engaged in real-estate activities. You must be at least eighteen years of age and legally capable of entering into a binding contract under applicable law.

If you use ClosR on behalf of a company, partnership, proprietorship, brokerage, agency or other organisation, you represent and warrant that you have authority to bind that entity to these Terms. References to “you” or “User” will accordingly include both you personally and the entity on whose behalf you use ClosR.

You are solely responsible for determining whether your activities require registration, licensing, RERA registration, professional authorisation, tax registration or any other permission under applicable law. Access to ClosR does not constitute confirmation by the Company that you are legally authorised to conduct any particular real-estate activity.

ClosR is a technology platform intended to facilitate the discovery, organisation, matching and exchange of real-estate inventory, customer requirements and business opportunities.

ClosR may enable brokers to upload property inventory, receive information regarding BedR customers, purchase or use lead credits, unlock customer contact details, post client requirements, discover properties uploaded by other brokers, communicate with other property professionals and access other related functionality.

ClosR is not a real-estate broker, property dealer, agent, sub-agent, landlord, tenant, buyer, seller, developer, financial adviser, legal adviser, property valuer, escrow provider or party to any transaction between Users.

The Company does not represent either party in any transaction unless it separately agrees to do so in writing. No brokerage, fiduciary, agency, partnership, joint venture, employment or similar relationship is created merely because a User accesses or uses ClosR.

Any negotiation, inspection, visit, brokerage arrangement, commission sharing, token payment, booking, lease, licence, sale, purchase, deposit, agreement, transaction or other dealing entered into between Users, customers, property owners, brokers or third parties is undertaken entirely at their own risk.

ClosR may operate in conjunction with BedR, ManagR and other services operated by or associated with the Company.

Customers may originate through BedR or another Company service. Property information uploaded to ClosR may, where permitted by the applicable product flow, be displayed, matched, processed or otherwise used in connection with BedR or other Company services.

Information may also flow between Company products where reasonably necessary to provide the relevant service, prevent duplication, detect fraud, maintain property information, qualify customer requirements, facilitate matching, provide customer support, analyse marketplace activity or improve Company products, subject to the applicable Privacy Policy and law.

The existence of any connection between ClosR, BedR and ManagR does not mean that a User has any automatic right to access every feature or dataset across those services.

You may be required to create an account and provide information including your name, mobile number, email address, agency or business name, business address, PAN, identity information, professional details, RERA information where applicable, references, payment details or other information requested by ClosR.

The Company may conduct identity, business, professional, fraud-prevention, account-security or other verification checks directly or through third-party service providers.

Verification by ClosR is a platform-access measure only. It is not a certification, endorsement, guarantee or representation regarding a User’s honesty, competence, financial standing, professional qualifications, legal compliance, transaction history or suitability.

The Company may approve, reject, restrict, suspend, re-verify or require additional verification from any account at any time where reasonably necessary for platform integrity, compliance, fraud prevention, customer protection or enforcement of these Terms.

You must ensure that all information provided to ClosR is accurate, current and complete. You must promptly update information that becomes inaccurate or outdated.

You are responsible for maintaining the confidentiality and security of your account and authentication credentials. Any activity conducted through your account may be treated as activity authorised by you unless you promptly notify the Company of suspected unauthorised access.

Users may upload, import, create, submit or maintain property listings and related information through ClosR.

You represent and warrant that you have a genuine and lawful basis for submitting every property to ClosR and that you are not knowingly submitting fabricated, misleading, stolen, unauthorised or fraudulent inventory.

You are solely responsible for the accuracy of information relating to a property, including its availability, location, rent, sale price, deposit, brokerage, configuration, furnishing, amenities, photographs, videos, possession status, occupancy restrictions, visit availability and any other property detail submitted by you.

The Company does not independently guarantee that any property uploaded by a User exists, remains available, is legally marketable, is free from dispute, is accurately priced, is owned by the person represented to be its owner, or may lawfully be offered by the User.

ClosR may review, moderate, reject, pause, merge, edit for formatting, categorise or remove a property where the Company believes that doing so is necessary for marketplace quality, legal compliance or user experience.

Multiple brokers may legitimately have access to or information concerning the same physical property.

ClosR may therefore use technology, manual review or other methods to identify listings that appear to relate to the same building, unit or physical property and may consolidate such listings into a canonical property record.

A canonical property record may contain or be associated with multiple broker representations.

The Company has sole discretion over how duplicate listings are detected, displayed, merged, separated, ranked, associated with Users or made available on BedR or ClosR.

A User does not obtain ownership, exclusivity or permanent priority over a property record merely because that User uploaded the property first.

The Company may impose limits on the number of brokers associated with a property, the number of active broker representations, the period for which availability remains valid, or the conditions under which a broker remains eligible to receive enquiries relating to a property.

ClosR may periodically require Users to reconfirm whether properties remain available.

Where a property is not reconfirmed within the period specified by ClosR, the Company may mark it as stale, inactive, unavailable, paused or otherwise remove it from customer-facing search and matching.

The Company is under no obligation to keep a property live merely because it was previously approved.

If a User provides false, stale or materially inaccurate availability information, the Company may limit or suspend the User’s ability to publish properties or receive customer opportunities.

ClosR may make customer opportunities available to Users. Such customers may originate from BedR, ClosR, another Company service, advertising, referrals, inbound enquiries or other lawful sources.

A “lead” means an opportunity to access or communicate with a prospective customer. It does not mean a guaranteed prospect, visit, booking, transaction, lease, sale or revenue opportunity.

ClosR may display selected information concerning a prospective customer before a User unlocks that customer. Such information may include search preferences, property interest, approximate budget, location preferences, property type, move-in timeline, tenant category, qualification status or other relevant details.

The Company may conceal personally identifying or contact information until the applicable lead has been unlocked.

ClosR may describe a lead, customer, phone number, requirement, property or other item as “verified”, “confirmed”, “AI-confirmed”, “phone verified” or by similar terminology.

Such terminology only means that the particular verification process identified by ClosR was carried out at or around the time indicated.

For example, “phone verified” may mean that the relevant phone number was verified through an OTP or another verification mechanism. “Requirement confirmed” may mean that the customer stated or reconfirmed certain requirements through an AI call, human call, WhatsApp interaction, website flow or another Company process.

No such label means that ClosR guarantees the customer’s identity, financial capacity, seriousness, honesty, future intentions, responsiveness, legal capacity, creditworthiness, willingness to transact or likelihood of completing a transaction.

Customer statements are inherently capable of changing after verification.

The User expressly acknowledges that ClosR does not guarantee the quality, commercial value, suitability, responsiveness, seriousness, accuracy, reliability or conversion potential of any lead.

ClosR does not warrant that a customer will answer a phone call, respond to WhatsApp, attend a visit, provide documents, meet a landlord’s criteria, accept a property, pay brokerage, pay a deposit, complete a transaction or continue searching after the lead is unlocked.

A customer may change their budget, preferred locality, move-in date, property type, furnishing requirement, personal circumstances or decision after information has been collected by ClosR.

A customer may contact multiple brokers, owners, platforms or properties simultaneously.

The User accepts that these are ordinary commercial risks inherent in purchasing or accessing real-estate leads.

ClosR does not guarantee any minimum number of closures, site visits, transactions, lease agreements, brokerage payments, commissions, revenue or return on investment.

Any examples, case studies, estimates, calculations, potential brokerage figures, conversion rates, performance metrics or revenue illustrations displayed by ClosR are indicative only and must not be treated as guarantees.

The success of a User depends on numerous factors outside the Company’s control, including the User’s responsiveness, inventory quality, sales ability, pricing, negotiation, local market conditions, customer preferences and third-party behaviour.

A lead may be made available to more than one broker.

Unless ClosR expressly states that a lead is exclusive, Users must assume that the same customer may be accessible to or in communication with other brokers, owners, property managers or platforms.

ClosR may impose maximum unlock limits, first-come-first-served rules, property-level allocation rules, customer-level allocation rules, matching criteria, locality restrictions, capacity restrictions or other distribution mechanisms.

These mechanisms may change from time to time.

A User has no entitlement to receive a particular lead merely because the User has matching inventory, operates in a particular locality or has previously received similar leads.

The Company does not guarantee equal lead distribution among Users.

ClosR may sell packages containing a specified number of lead credits.

Unless otherwise stated, one lead credit permits the User to unlock one customer opportunity in accordance with the applicable product rules.

Lead credits are contractual platform entitlements only. They are not currency, stored value, securities, cash equivalents or deposits.

Lead credits cannot be redeemed for cash, transferred, sold, exchanged or withdrawn except where expressly permitted by ClosR.

The Company may determine minimum pack sizes, pricing, taxes, validity periods, promotional offers and eligibility criteria from time to time.

Prices may differ between Users, markets, promotional periods or commercial arrangements.

Purchase of a lead pack does not guarantee that any particular number of leads matching the User’s preferred localities, property types, budgets or business model will be available within any particular period.

The User is responsible for selecting which available opportunities to unlock.

ClosR may implement systems intended to prevent the same User from being charged more than once for the same customer within a defined active-search period.

Any such duplicate-control mechanism is subject to technical limitations.

The Company may determine whether two records constitute the same customer, the same active search or a materially different requirement.

A customer returning after a period of inactivity or beginning a materially different property search may be treated as a new lead.

Lead availability may change in real time.

A lead visible to a User is not reserved merely because the User opens, views or clicks on it.

Where a limited number of broker spots are available, another User may unlock the lead before the first User completes the transaction.

No lead credit should be deducted where an unlock request fails because the lead became unavailable before successful completion, subject to ordinary technical processing.

Users may be permitted to post requirements relating to customers they independently represent.

The posting broker remains solely responsible for that customer relationship.

The User must not upload unnecessary personal information concerning a customer and must have all rights and permissions necessary to submit any customer information that is provided.

ClosR may match such requirements against inventory uploaded by other brokers.

A match is informational only and does not guarantee availability, price, cooperation or completion of a transaction.

ClosR may facilitate introductions between brokers.

Any commission sharing, co-broking arrangement, customer protection understanding, owner protection understanding, brokerage split, exclusivity, visit coordination, payment arrangement or other commercial agreement between brokers is solely between those brokers.

ClosR is not responsible for enforcing informal or formal co-broking agreements unless the Company separately agrees in writing to provide such a service.

The Company will not be liable if another broker bypasses a User, contacts an owner independently, contacts a customer independently, refuses to share commission, disputes attribution or otherwise acts contrary to an arrangement between Users.

Users are encouraged to document their arrangements independently.

Customer contact details obtained through ClosR may only be used for legitimate real-estate purposes directly related to the customer’s stated requirement and in accordance with applicable law.

A User must not sell, resell, publish, scrape, distribute, upload to third-party databases, disclose to unrelated persons or otherwise exploit customer contact information obtained through ClosR.

A User must not repeatedly contact, harass, threaten, mislead, spam or pressure a customer.

Where a customer requests that communication stop, the User must respect that request.

The Company may monitor complaints, restrict accounts or take other action where customer data is misused.

ClosR may communicate with Users through WhatsApp, SMS, phone calls, email, website notifications or other channels.

The Company may use artificial intelligence, automated voice systems, conversational agents or third-party communication providers to qualify customers, summarise conversations, provide support, send notifications or operate other platform functionality.

AI-generated transcripts, summaries, classifications and extracted information may contain errors. Users must independently verify information that is material to a transaction.

Where calls are recorded or monitored, the Company will provide notices or obtain permissions where required by applicable law.

Payments may be processed through third-party payment processors.

The Company does not directly control payment gateway availability, banking networks, card issuers, UPI infrastructure or third-party processing systems.

Users are responsible for all applicable taxes, duties, levies and statutory obligations arising from their use of ClosR or their own real-estate activities.

Prices may be displayed as inclusive or exclusive of GST as specified at the point of purchase.

The User is responsible for providing correct billing and tax information.

Except where a refund is expressly required by applicable law, all purchases made through ClosR are final, non-cancellable and non-refundable.

The detailed terms governing refunds and cancellations are contained in the ClosR Refund and Cancellation Policy, which forms part of these Terms.

The fact that a lead did not answer, did not convert, changed their mind, engaged another broker, selected another property or did not generate brokerage does not create any refund entitlement.

The Company may, entirely at its discretion, grant a promotional credit, lead re-credit, goodwill adjustment or other accommodation. Any such accommodation is voluntary, does not constitute an admission of liability and does not create a precedent or future entitlement.

You must not use ClosR for unlawful, fraudulent, misleading, deceptive, abusive or unauthorised purposes.

You must not submit fake properties, fake requirements, fake customer information, impersonate another person, manipulate lead availability, create duplicate accounts to evade restrictions, misuse another broker’s inventory, circumvent ClosR payment systems, scrape platform data, reverse engineer platform functionality, automate unauthorised access, interfere with security controls or use ClosR data to create or enrich a competing database without the Company’s written permission.

You must not copy, harvest or systematically extract property, customer, broker or marketplace information through bots, crawlers, scripts or similar technology except where expressly authorised by ClosR.

You retain ownership of content that you lawfully own and upload to ClosR, subject to the rights granted in these Terms.

By uploading property details, photographs, descriptions, videos, floor plans, pricing, availability, client requirements or other content, you grant the Company a worldwide, non-exclusive, royalty-free, sublicensable and transferable licence to host, store, reproduce, adapt, format, display, distribute, communicate, analyse and otherwise use that content for operating, promoting, improving and providing ClosR, BedR, ManagR and related Company services.

This licence continues for so long as reasonably necessary to operate the services, preserve transactional or compliance records, resolve disputes and comply with law.

You represent that you have the necessary rights to grant this licence.

All intellectual property rights in the ClosR platform, software, branding, databases, interface, design, algorithms, matching systems, workflows, text, graphics, logos and Company-created content belong to the Company or its licensors.

No rights are granted except the limited right to use ClosR in accordance with these Terms.

“ClosR”, “BedR”, “ManagR” and associated names, logos and branding may not be used without written authorisation.

ClosR may integrate with or link to payment processors, mapping services, messaging providers, telephony providers, identity-verification services, analytics providers, government databases, third-party websites and other external services.

The Company is not responsible for the availability, security, accuracy, policies or performance of third-party services.

Use of third-party services may also be governed by the third party’s own terms and privacy policies.

ClosR does not perform legal due diligence on every property or transaction.

Users are solely responsible for conducting appropriate due diligence concerning ownership, title, encumbrances, approvals, RERA applicability, society restrictions, lease authority, identity of counterparties, property condition, pricing, documentation and any other matter relevant to a transaction.

No information displayed on ClosR should be treated as a legal title certificate, valuation report, legal opinion or representation regarding ownership.

The Company may restrict, suspend or terminate access to ClosR where it reasonably believes a User has breached these Terms, violated law, misused customer information, submitted fraudulent inventory, generated complaints, engaged in abusive conduct, attempted to circumvent payments, created security risks or otherwise harmed the platform or its users.

The Company may also suspend features for maintenance, security, commercial or operational reasons.

Where an account is suspended or terminated for breach, fraud, misuse or unlawful conduct, the Company may, to the fullest extent permitted by law, refuse to refund fees or unused credits.

A User may stop using ClosR at any time, but account closure does not create a right to refund unused credits or previous purchases.

ClosR is provided on an “as is” and “as available” basis to the fullest extent permitted by law.

The Company does not warrant that ClosR will always be uninterrupted, error-free, secure or available.

The Company makes no warranty regarding the accuracy, completeness or reliability of User-generated property information, customer statements, AI-generated information, third-party data, property availability, pricing, transaction prospects or marketplace demand.

The Company disclaims all warranties and representations that may lawfully be disclaimed, whether express, implied or statutory.

Nothing in these Terms excludes any warranty, right or liability that cannot legally be excluded.

To the fullest extent permitted by applicable law, the Company and its directors, officers, employees, affiliates, contractors and service providers will not be liable for indirect, incidental, special, punitive, exemplary or consequential damages; loss of profits, brokerage, commissions, revenue, business, opportunity, goodwill or data; unsuccessful negotiations; failed property transactions; actions of customers, owners, brokers or third parties; inaccurate property information; customer non-responsiveness; duplicate or competing leads; or any transaction entered into outside the platform.

To the fullest extent permitted by law, the Company’s aggregate liability arising from or relating to ClosR will not exceed the amount actually paid by the affected User to ClosR during the three months immediately preceding the event giving rise to the claim.

This limitation does not apply to liability that cannot lawfully be limited or excluded.

You agree to indemnify and hold harmless the Company, its affiliates, directors, employees, officers, agents and service providers from claims, losses, liabilities, damages, penalties, costs and reasonable legal expenses arising from your breach of these Terms, violation of law, misuse of customer information, property listing, transaction, communications with customers or brokers, infringement of third-party rights, fraud, misconduct or activities conducted through your account.

The Company will not be liable for delay, interruption or failure caused by circumstances beyond its reasonable control, including internet failures, cloud outages, telecommunication failures, payment-network failures, natural disasters, government action, strikes, cyber incidents, war, civil disturbance, epidemic, pandemic or failure of third-party service providers.

ClosR may add, remove, modify or discontinue features, pricing, credit mechanics, lead-allocation methods, eligibility requirements, property rules or other functionality.

The Company may update these Terms from time to time.

Material changes may be communicated through the website, email, WhatsApp or another appropriate channel.

Continued use of ClosR after revised Terms become effective constitutes acceptance of those revised Terms to the extent permitted by law.

These Terms are governed by the laws of India.

The parties should first attempt in good faith to resolve any dispute through written communication.

If a dispute cannot be resolved amicably, it shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended. The arbitration shall be conducted by a sole arbitrator mutually appointed by the parties. If the parties cannot agree on the arbitrator, appointment shall be made in accordance with applicable law.

The seat and venue of arbitration shall be Mumbai, Maharashtra, India, and the proceedings shall be conducted in English.

Subject to the arbitration provision and any mandatory statutory jurisdiction, courts having competent jurisdiction in Mumbai shall have jurisdiction in relation to interim relief, enforcement and matters that cannot lawfully be referred to arbitration.

Questions, complaints or grievances concerning ClosR may be submitted to:

Grievance Officer: Shlok Mittal
Email: contact@bedrindia.com

The Company will process grievances in accordance with applicable law.

If any part of these Terms is held invalid or unenforceable, the remaining provisions will continue in effect to the maximum extent permitted by law.

Failure by the Company to enforce any provision immediately does not constitute waiver of that provision.

The Company may assign or transfer its rights and obligations in connection with a merger, restructuring, acquisition, sale of business or other corporate transaction.

You may not assign your account or rights under these Terms without the Company’s written permission.

These Terms, together with incorporated policies and any separately agreed commercial terms, constitute the entire agreement relating to your use of ClosR.

Provisions concerning payments, intellectual property, confidentiality, data use, disclaimers, indemnity, limitations of liability and dispute resolution survive termination where their nature requires them to survive.